[Emerald] Service recovery and customer loyalty in the logistics industry: the role of justice perceptions and switching costs

lethithanhthao9 Post time 7 day(s) ago | Show all posts |Read mode
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journalㄩBenchmarking: An International Journal

AuthorsㄩVibhava Srivastava

Published dateㄩ2025-11-18

DOIㄩ10.1108/bij-11-2023-0824

PDF linkㄩhttps://www.emerald.com/insight/ ... -2023-0824/full/xml

Article linkㄩhttps://doi.org/10.1108/bij-11-2023-0824

Article SourceㄩEmerald﹝


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Kishore_Avaru Post time 7 day(s) ago | Show all posts

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