[SAGE] The American Customer Satisfaction Index: Nature, Purpose, and Findings

SuhaibAhmedSoom Post time 7 day(s) ago | Show all posts |Read mode
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journalㄩJournal of Marketing

AuthorsㄩClaes Fornell; Michael D. Johnson; Eugene W. Anderson; Jaesung Cha; Barbara Everitt Bryant

Published dateㄩ1996-10-

DOIㄩ10.1177/002224299606000403

PDF linkㄩhttps://journals.sagepub.com/doi/pdf/10.1177/002224299606000403

Article linkㄩhttps://doi.org/10.1177/002224299606000403

Article SourceㄩSAGE Publications﹝


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