[Emerald] Investigating customer service and engagement levels in the lodging industry: high-touch to high-tech conversational AI

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journalㄩJournal of Hospitality and Tourism Technology

AuthorsㄩAjay Aluri; Luana Nanu; Amelia Szczesny

Published dateㄩ--

DOIㄩ10.1108/jhtt-08-2025-0669

PDF linkㄩhttps://www.emerald.com/jhtt/art ... -08-2025-0669en.pdf

Article linkㄩhttps://doi.org/10.1108/jhtt-08-2025-0669

Article SourceㄩEmerald﹝


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