[Emerald] The impact of AI chatbots on customer trust: an empirical investigation in the hotel industry

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journalㄩConsumer Behavior in Tourism and Hospitality

AuthorsㄩVan Thanh Nguyen; Le Thai Phong; Nguyen Thi Khanh Chi

Published dateㄩ2023-8-15

DOIㄩ10.1108/cbth-06-2022-0131

PDF linkㄩhttps://www.emerald.com/insight/ ... -2022-0131/full/xml

Article linkㄩhttps://doi.org/10.1108/cbth-06-2022-0131

Article SourceㄩEmerald﹝


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